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Support
Plovana is run by one person, and every message is read by a human. Email us and we will reply to the address you write from.
Contact support
Email is our only support channel. Write to us for help with your account, billing, a video that did not render, or publishing to your social accounts.
Email: plovana.contact@gmail.com
Email supportWhat to include
- The email address you signed in with.
- What you were doing and what you expected to happen.
- What happened instead, including any error message you saw.
- A screenshot or screen recording, if you can.
Common topics
Account and sign-in
Trouble signing in, resetting a password, or deleting your account and data.
Billing and refunds
Questions about plans, credit packs, cancellations and charges. See the refund policy below.
Videos and publishing
A video that failed or looks wrong, or a post that did not reach TikTok, YouTube or Instagram.