Refund & Cancellation Policy

Plovana sells recurring subscriptions and one-time credit packs, priced in your local currency — Brazilian reais (BRL) in Brazil and United States dollars (USD) elsewhere. You can cancel a subscription at any time. Because the service delivers digital content and computing cost is incurred the moment a credit is used, a purchase is refundable only within 7 days of purchase and only if not a single credit from it has been consumed.

You can cancel your subscription at any time from your account settings, in the billing section. Cancellation stops future automatic renewals.

Cancelling does not delete your account; you keep access to paid features until the end of the current billing period, after which your account moves to the free tier.

After cancellation, your paid plan remains active until the end of the period you already paid for. You will not be charged again unless you resubscribe.

When your plan reverts to the free tier, free-tier limits apply (daily allowance, watermark, shorter file retention). Download any videos you want to keep before your storage retention period ends.

Subscription fees are billed in advance. A subscription payment is refundable only if you request it within 7 days of the charge and you have not consumed a single credit from that billing period; once any credit has been used, the payment is non-refundable. Cancelling a subscription stops future renewals but is not itself a refund of the current period, and no proration applies.

If you believe you were charged in error or experienced a technical failure that prevented you from using the service, email us at plovana.contact@gmail.com and we will review your case in good faith.

One-time credit packs are prepaid in your local currency (Brazilian reais in Brazil, United States dollars elsewhere). A credit pack is refundable only if you request it within 7 days of purchase and not a single credit from the pack has been consumed. If any credit from the pack has been used, the pack is non-refundable, because the underlying computing cost has already been incurred.

Credits have no cash value and are not transferable.

All payments are made by card through our payment provider, Stripe, in your local currency — Brazilian reais (BRL) in Brazil and United States dollars (USD) elsewhere; we do not store your full card number.

Approved refunds are returned to the original card through Stripe. The time for the amount to appear on your statement depends on your card issuer, typically a few business days to a couple of billing cycles.

Nothing in this policy limits any non-waivable rights you have under applicable consumer-protection law, including, for Brazilian consumers, the right of withdrawal for online purchases within seven days under the Consumer Protection Code (Código de Defesa do Consumidor), where applicable. Where digital content has already been delivered or consumed with your consent, statutory withdrawal rights may be limited as permitted by law.

To request a refund or ask a billing question, email us at plovana.contact@gmail.com — our sole contact channel — with your account email and the transaction details. Remember that a purchase is refundable only within 7 days and only if no credit from it has been used. We will let you know the outcome and next steps.